CAREERS

About the role

We have an exciting opportunity for a Operations Assurance Manager to join our Operations team. Reporting to the Head of Operations, this is a permanent role based in Tauranga.

Our Operations Assurance team is an integral part of Craigs Investment Partners (CIP) Operations team, responsible for managing client records to ensure that all Account approval, Private Asset Management (PAM) and Discretionary Investment Management Service (DIMS) accounts meet CIP’s best practice standards and any NZX Participant Rules, legislation, and licence obligations. The Operations Assurance Manager has a focus on providing the best possible outcomes for clients, driving continuous improvement of business processes to improve operating efficiency, and ensuring internal controls and processes are in place and are monitored effectively to manage risk. Reporting to the Head of Operations, the role is also required to:

• Ensure that efficient systems and processes are in place to accurately maintain client records
• Ensure processes are compliant with legislation and regulatory requirements, such as Anti-Money Laundering and the Countering Financing of Terrorism (AML/CFT).
• Understand the requirements of NZX rules, legislation, and licence obligations, and ensure that controls are in place to ensure all documentation provided meets these requirements.
• Manage the review and remediation required of annual reports to ensure files are completed on time and in line with legislative requirements. 
• Ensure high performance and development of the team through coaching, reviewing development goals, ensuring consistent cross-training, and other leadership activities as required.

About you 

We are ideally looking for someone with a financial services or compliance background and prior leadership experience. This role will suit a leader who enjoys working in a fast-paced environment in a collaborative team. You will also have:

• A relevant qualification in finance or business administration
• Experience leading a team of financial experts or administrators
• AML/CFT knowledge and experience (essential)
• Proven experience with client records management 
• Strong people leadership skills, including training, mentoring and coaching skills 
• Understanding of market terminology and financial products and instruments
• Excellent communication skills, with the ability to communicate effectively at all levels in the business
• A high level of accuracy and attention to detail
• Ability to demonstrate flexibility and embrace change

Benefits

• Comprehensive Health Insurance
• Craigs Community / Volunteer Day
• Additional week of leave (conditions apply)
• Other leave (such as sick, bereavement, and family violence leave) from first day of employment
• Parental leave - 26 weeks’ pay ‘top up’ for eligible Primary Carers 
• Long Service Leave
• Annual Health Check and flu vaccinations
• Flexible work options 
• Savings benefits and preferential insurance rates

About the Company

Craigs Investment Partners (Craigs) is a multi-award-winning investment advisory firm which is one of the largest in New Zealand. With 19 offices located throughout the country and over 600 employees, Craigs offers solutions and advice to both private investors, as well as corporate and institutional clients.

Why Craigs?

We pride ourselves on creating an environment where our people feel they belong and can bring their best self to work and feel valued. We grow as a team and with our clients and are always looking to support our communities – both internal and external. Our values build the foundation of how we work and how we provide great outcomes for our people and our clients.

• We are stronger together
• We strive for excellence
• We put people first
• We do what’s right

If you would like to find out more about working at Craigs, visit our Careers page – https://craigsip.com/careers

How to apply

If you are interested in the role, please submit your application online now as we will be interviewing suitable candidates as they apply.