CAREERS

About the role

We have an exciting opportunity for a Client Services Manager to join our Operations team. Reporting to the Head of Operations, this is a permanent role based at our Head Office in  Tauranga, so would suit someone who is keen to move to the Bay of Plenty.  

Our Client Services team is an integral part of Craigs Investment Partners (CIP) Operations team. CIP offer numerous services to our clients including KiwiSaver, Superannuation and a contributory savings scheme, and these savings products are administered by the Client Services team. The Client Services Manager is responsible for ensuring the administrative processes of CIP’s savings products are completed by the team in an accurate, timely, and compliant manner, and ensuring that all CIP and/or its subsidiaries obligations as a superannuation and KiwiSaver provider are met. The role requires focus on internal controls, as it also has responsibility for ensuring the function remains compliant with the various regulators in the NZ market, including compliance with FMCA regulations, MIS license obligations, Inland Revenue SPA obligations and KiwiSaver, Superannuation and HMRC QROPS rules. 

The Client Services Manager is also responsible for leading a team, ensuring roles and responsibilities are clearly defined and documented for all team members, prioritising work when required, ensuring consistent cross-training, developing the team through coaching, and other leadership activities as required. The role is also responsible for leading change, ensuring that the team procedures continuously evolve to reflect the constantly changing regulatory landscape, and providing support for the team through technology platforms and systems changes.

About you 

We are ideally looking for someone with a financial services background and prior leadership experience. This role will suit a leader who enjoys working in a fast-paced environment in a collaborative team. As we are undertaking some technology transformation, experience in leading through change would also be beneficial. You will also have:

• A relevant qualification in finance or business administration
• Experience leading a team of financial experts or administrators
• Strong people leadership skills, including training, mentoring and coaching skills 
• Understanding of market terminology and financial products and instruments
• Excellent communication skills, with the ability to communicate effectively at all levels in the business
• A high level of accuracy and attention to detail
• Ability to demonstrate flexibility and embrace change

Benefits

• Comprehensive Health Insurance
• Craigs Community / Volunteer Day
• Additional week of leave (conditions apply)
• Other leave (such as sick, bereavement, and family violence leave) from first day of employment
• Parental leave - 26 weeks’ pay ‘top up’ for eligible Primary Carers 
• Long Service Leave
• Annual Health Check and flu vaccinations
• Flexible work options 
• Savings benefits and preferential insurance rates

About the Company

Craigs Investment Partners (Craigs) is a multi-award-winning investment advisory firm which is one of the largest in New Zealand. With 19 offices located throughout the country and over 600 employees, Craigs offers solutions and advice to both private investors, as well as corporate and institutional clients.

Why Craigs?

We pride ourselves on creating an environment where our people feel they belong and can bring their best self to work and feel valued. We grow as a team and with our clients and are always looking to support our communities – both internal and external. Our values build the foundation of how we work and how we provide great outcomes for our people and our clients.

• We are stronger together
• We strive for excellence
• We put people first
• We do what’s right

If you would like to find out more about working at Craigs, visit our Careers page – https://craigsip.com/careers

How to apply

If you are interested in the role, please submit your application online now as we will be interviewing suitable candidates as they apply.