CAREERS

About the role

At Craigs Investment Partners, we help our clients achieve their financial goals and grow their wealth. Our people, their knowledge and their commitment are fundamental to delivering great outcomes. We aim to create an environment where people feel they belong, can bring their best selves to work and feel valued.

Reporting to the Application Analyst Team Lead, you will troubleshoot complex issues escalated by the Service Desk and support our bespoke and third-party business applications. You will also help shape business requirements and coordinate application enhancements and releases, working with colleagues, business users, project teams and software vendors.

This role brings together hands-on application support, business analysis and release coordination, with a focus on stable systems, timely delivery and continuous improvement.  In addition, you will also:

• Provide second- and third-level application support, investigate complex incidents and coordinate with third-party support providers.
• Maintain accurate incident and service request records in line with service-level requirements and capture reusable solutions in the knowledge base.
• Investigate recurring problems and help resolve underlying issues.
• Work with stakeholders to understand, document and validate business requirements, processes and system changes.
• Assess and prioritise enhancement requests, explore solution options and support business process improvements.
• Coordinate release activities with software vendors and internal teams, managing scope, timelines and costs.
• Support user acceptance testing, ensuring issues are identified, tracked, reported and resolved.
• Help business users navigate process changes and contribute to better application support and enhancement practices.

Skills and Experience

 We are looking for candidates with relevant IT qualifications or equivalent work experience and the following: 

• 2+ years' experience in application support, business systems analysis, business analysis or a similar role 
• Strong problem-solving skills and sound commercial and business understanding.
• Clear written and verbal communication, with the ability to engage people across the business.
• A collaborative approach and effective relationship-building and influencing skills.
• Strong organisation, time management and prioritisation skills.
• The ability to work under pressure and meet delivery and cost targets without compromising business requirements.

Benefits

• Comprehensive Health Insurance
• Craigs Community / Volunteer Day
• Additional week of leave (conditions apply)
• Other leave (such as sick, bereavement, and family violence leave) from first day of employment
• Parental leave - 26 weeks’ pay ‘top up’ for eligible Primary Carers 
• Long Service Leave
• Annual Health Check and flu vaccinations
• Flexible work options 
• Savings benefits and preferential insurance rates

About the Company  

Craigs Investment Partners (Craigs) is a multi-award-winning investment advisory firm which is one of the largest in New Zealand. With over 22 offices located throughout the country and over 600 employees, Craigs offers solutions and advice to both private investors, as well as corporate and institutional clients.

Why Craigs? 

We pride ourselves on creating an environment where our people feel they belong and can bring their best self to work and feel valued. We grow as a team and with our clients and are always looking to support our communities – both internal and external. Our values build the foundation of how we work and how we provide great outcomes for our people and our clients.

• We are stronger together
• We strive for excellence
• We put people first
• We do what’s right

If you would like to find out more about working at Craigs, visit our Careers page – https://craigsip.com/careers 

How to apply

If you are interested in the role, please submit your application online now as we will be interviewing suitable candidates as they apply.